Contact Us

Contact us using the form below. For sensitive information, please call Seneca Mortgage Servicing Customer Service at 866-919-5608, Monday – Thursday 8:15-10pm ET and Friday 8:15-5:00 pm ET.

Guide to Navigating Seneca’s Automated Voice Response System
What do I need in order to access my information?
  • Your Seneca Mortgage Servicing Loan Number or your Social Security Number, followed by the (#) sign
    • If you enter your loan number, you will then be prompted to enter the last four digits of your social security number
  • For Commercial Loans, enter your Tax Identification Number
What are the menu options?

OPTION

REQUESTED INFORMATION

1 Make a Payment by Phone
2 Payoff Instructions
3 Principal Balance and Payment Details
4 Inquiries regarding Homeowners Insurance, Escrow Analysis, Private Mortgage Insurance or Property Taxes
5 Seneca Mortgage Servicing address and fax information
6 Seneca Customer Connection and Seneca Mortgage Servicing Website
7 Year-to-Date, or Prior Year Tax, and Interest Summaries
8 Notification of Transfer to Seneca Servicing
# To Repeat these Options
0 To Speak to a Customer Service Representative
How can I make a payment?

Immediately after hearing the last transaction on your account:

  1. Select option 2

    A valid deposit account and routing number are required to make a payment using the automated loan payment system.

NOTE: Credit and Debit cards are not accepted.

How do I obtain a payoff quote?

Immediately after hearing the last transaction information on your account:

  1. Select option 4 – all other account information
  2. Select option 2 – Payoff Instructions
How can I find out if my property taxes were paid?

Immediately after hearing the last transaction information on your account:

  1. Select option 4 – all other account information
  2. Select option 4 - Inquiries regarding Homeowners Insurance, Escrow Analysis, Private Mortgage Insurance or Property Taxes
  3. Select option 3 – Property Tax Information
How do I request removal of Private Mortgage Insurance?

Immediately after hearing the last transaction information on your account:

  1. Select option 4 – all other account information
  2. Select option 4 - Inquiries regarding Homeowners Insurance, Escrow Analysis, Private Mortgage Insurance or Property Taxes
  3. Select option 4 – Private Mortgage Insurance
When was my escrow account last analyzed?

Immediately after hearing the last transaction information on your account:

  1. Select option 4 – all other account information
  2. Select option 4 - Inquiries regarding Homeowners Insurance, Escrow Analysis, Private Mortgage Insurance or Property Taxes
  3. Select option 2– Escrow
What is Seneca Mortgage Servicing’s payment address?

Immediately after hearing the last transaction information on your account:

  1. Select option 4 – all other account information
  2. Select option 5 – Seneca Mortgage Servicing Address and Fax Information
How can I speak to a Customer Service Representative?

Immediately after hearing the last transaction information on your account:

  1. Select option 4 – all other account information
  2. Select one of the eight spoken menu options
  3. After listening to the menu option selected, press 0
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